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Sales7 min read
The Discovery Call Mistakes Costing You Deals — And How to Fix Them
You thought the discovery call went well, but the deal stalled. What happened? AI coaching reveals patterns humans miss.
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AI Coaching Insights
The Momentra Blog
Discover how AI coaching transforms conversations into outcomes. Expert insights for sales, recruitment, customer success, and beyond.
Sales6 min
Why Your Demos Aren't Converting (It's Not Your Product)
The advice "talk less, listen more" doesn't apply the same way to demos. But most reps still miss the moments that matter.
Feb 12, 2025Read
Recruitment6 min
Why Great Candidates Ghost After Screening Calls
Your best candidate just ghosted. They seemed engaged on the call. Hint: You qualified them, but you didn't sell them.
Mar 18, 2025Read
Recruitment6 min
Why Offers Get Rejected (And What Your Close Call Revealed)
You extended the offer. They seemed excited. Then they declined. The warning signs were in your last call.
Apr 22, 2025Read
Customer Success7 min
Your QBRs Are Boring — And That's Costing You Renewals
Your customer said "everything's fine" in the QBR. Three months later, they churned. What did you miss?
May 14, 2025Read
Customer Success6 min
How to Turn an Angry Customer Into an Advocate
The customer is frustrated. They want to cancel. What you do in the next 30 minutes determines whether they stay.
Jun 20, 2025Read
Real Estate6 min
Why You're Losing Instructions After Valuation Calls
You gave a great valuation. Competitive price. Strong marketing plan. They went with another agent. Why?
Jul 16, 2025Read
Real Estate6 min
Stop Wasting Time on Unqualified Buyers
You've shown 20 properties. Made 50 calls. Zero offers. The problem isn't the market — it's qualification.
Aug 11, 2025Read
IT Service Desk6 min
Why Users Call Back (And How to Fix It)
You fixed the issue. The ticket was closed. The user called back. They weren't confident it was actually resolved.
Sep 17, 2025Read
IT Service Desk6 min
How to Escalate Without Losing User Confidence
"I'll escalate this to the team" — and the user's heart sinks. But it doesn't have to be that way.
Oct 22, 2025Read
Insights6 min
Why Your 'Next Steps' Never Happen (And How to Fix It)
"Let's touch base next week." Two weeks later, nothing's happened. Sound familiar?
Dec 15, 2025Read
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